An account is marked as Dormant if it is inactive or remains non-operational by its holder for more than 12 months. To reactivate your dormant account, kindly follow the below procedure.
- Login to BOX back office
- You can see a popup as shown below. Click on “YES” if you want to activate your account.
- After click on YES, you will be redirected to My Profile page.
- If there are no changes in your profile details then confirm the details by tick mark (✔) and proceed further with submission of OTP (valid only for 10 minutes).
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If you want to change any of your profile details like email ID, mobile number or bank details etc. then you need to first change the details and then repeat the reactivation process.
- After the submit, you would require to enter the OTP that will be sent to your registered email ID and mobile number.
- Once the OTP verification is done, you would be required to do an in-person verification through your mobile/desktop camera. You need to capture your clear image and submit your request.
- You are required to allow BOX (box.tradesmartonline.in) to access the camera in your browser to capture images for the IPV. In case you haven’t allowed the BOX to access your camera (clicked on block button) then you may allow the access using Site settings, Please go to Lock icon (available besides the website) >> Check for items allowed or blocked and if the camera is blocked then please click on Site settings >> Permissions >> Click on Access your camera >> Select Allow. Please come back to BOX and refresh the page and try the reactivation process.
- After completion of In-person verification, you will be redirected to Digilocker page to verify your identification. Click on Authenticate Aadhaar.
- Enter Aadhaar number and click on Next.
- OTP will be sent to the mobile number linked with Aadhaar. Enter OTP and click on Submit.
- Enter DigiLocker pin. If you do not have, you may register to DigiLocker here and repeat the process.
- Click on Allow
- You are done with the reactivation process. Your request will be processed in two working days.
- Your request shall be rejected in case your captured image in blur or the image is of third party.
- Once you submit the activation request then you cannot cancel the same. To do so, you would require to send us an email to [email protected]
Kindly share my ID and password again on my email id as I have deleted the mail by mistake.
On the login page of the trading application you can click on forgot password and generate the new password. Alternatively, you can call us at 022-61208000 and ask our team to reset the password for you.
HELLO Tradesmart,
I have tried verifying by following the procedures given in this link (https://tradesmartonline.in/help/demat-account-queries/how-do-i-activate-my-dormant-account/)
after clicking on re-activating the account and following steps till step 4, I had entered the otp received on email and mobile and the checks were completed and it redirected me to DIGI LOCKER VERIFICATION FOR Aadhar. However, on accepting T&C AND CLICKING ON AUTHENTICATE THROUGH AADHAR, IT REDIRECTS TO A PAGE SAYING “THE LINK IS FORBIDDEN”. I HAVE ATTACHED BOTH THE RELEVANT SCREENSHOTS for reference..
As a result, it doesn’t permit to proceed to step 5 for in person verification. ARE THERE ANY ISSUES BETWEEN TRADE SmART INTERFACE AND CVL verification ?
REQUEST YOU TO GO THROUGH THEM AND REVERT ASAP ON REACTVATION AS THiS HAS BEEN THE CASE FOR THE LAST 1 YEAR. Request a support personnel to look into this and address the issue.
THANKS & Regards,
Hello Swathika,
We tried reaching you today to resolve the issue you are facing. Seems you were busy. Request you to call us at 022-61208000, our team will guide you to reactivate your account.
Unbale to open click after yes button for further process of otp n all
Our team has called you to understand the issue. It seems you were busy. Kindly call us at 022-61208000, our team will check and resolve the issue if any.
0pan
karna hai
Hello Shaikh,
Thank you for your interest in opening account with us. Please fill in the following account opening form. Altern, please share your contact details. Our team will assist you for opening account.
https://tradesmartonline.in/open-demat-account/
Pramod
Hello Pramod,
Please let us know what information we could provide you.
Your webpage is not working on any weekend. I am trying to activate my account however webpage is showing “Please activate your account first”. When I am clicking on “Activate segment” link, I am getting same error. What’s going on? Your all systems are slow (app as well as webpage). I am really frustrated with the problems I am facing.
Hello Tushar,
Sorry you felt this way. We did not face any slowness issue. However, we would still like to check this on your machine. Our team tried to reach you but unfortunately, we were unable to connect with you. Request you call us at 022-61208000 or use our online chat support so that our team can take your machine on remote and resolve all your queries.
i am not able to re activate my account using ID and password send by you
Plz send another to activate my account
Hello Manoj,
Can you plz help us with the error you are facing? Request you to please call us at 022-61208000. Our team shall help you to activate your account.
i am not able to re activate my account beacause my web cam not working
Hi Divyesh,
We would request you to please try to activate your account from some other device. If you still face any issue, please call us at 022-61208000.
Have, already infotmed u to close the acct. Since i was not interested in trading. Please close the same if it is mot yey closed
Hello Srinivasan,
We’re sorry to know you want to close your account. In case if you have any issues, please feel free to email us at [email protected]. To close the account, you are required to courier us the dully filled account closure form. As per our record, we have not received the closure letter. Kindly call us at 022-61208000 for more details.