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  1. Who are the major banks we bank through?
    HDFC, Axis Bank, ICICI Bank, Union Bank of India, State Bank of India, Punjab National Bank, Canara Bank, Bank of Baroda.
  2. How much exposure (limit) will I get in different segments?
    Delivery: 100% against available cash.
    Intraday: 6 to 8 times of exposure.
    Example- If you have 10000/- cash balance in you A/C, you can trade up to 10000/- for delivery and up to 80000/- for intraday.
  3. How do I trade with Trade Smart Online?
    Trading online with Trade Smart Online is powered by the NOW trading platform. NOW is available for easy use in three modes:

    Browser based: You can directly trade by using NSE NOW by the following link www.nowonline.in & there is no need to install any kind of software. This option is suitable when you want mobility and you are not a frequent user.

    NOW Trader: You need to install software at your computer. It has good features like graphs. It is fast and easier to use. This option is suitable for those who trade frequently. Click here to download NOW.

    Mobile based: Real time rate and market access at your finger tips on your own GPRS enabled mobile set. Mobile trading facility is available on iphone, Android, ipad, tablet devices, Blackberry and many other Java enabled phones. Please visit http://dnld.mobile.nowonline.in from your mobile device to download and install the NOW application on the device.
  4. What is the benefit of using NOW?
    NOW is the most economical and convenient platform for online trading. It doesn't require any software installation. With the help of NOW you can trade from your home or office or wherever Internet facility is available.
  5. How do I open a Trade Smart Online trading and demat account?
    To open a trading and demat account with us, please fill in the online application form provided and send back the printed version to us. Please read the instructions carefully and send all the required documents with the application at the following address:

    VNS Finance and Capital Services Ltd.
    401/402, Mangalya, Opp Marol Fire Brigade,
    Off Marol Maroshi Road, Andheri (East), Mumbai – 400 059
    Tel: (022) 40811044 / (022) 29253989
    Fax: (022) 40811026, 29251038
  6. How do I fund my trading account?
    Funds can be transferred to your account using the following 3 channels:
    i. NOW Fund Transfer (Deposits Only).
    ii. Online Transfer (Deposits & Withdrawals)
    iii. Cheque (Deposits & Withdrawals)
    For more details please click here
  7. Which bank accounts can I use with NOW Payment gateway?
    Currently this facility is available for Axis bank only.
  8. Can I buy right now and make the payment tomorrow?
    No you can't. You can transfer funds into your A/C using different payment channels. Click here for details.
  9. Can I trade in mutual funds?
    Yes, you can trade in mutual funds on NSE NOW terminal.
  10. How can I do technical analysis?
    NOW has very good Technical Analysis tools built into it. Please click here to learn more about the various indicators available on NOW. You can also do technical analysis using NSE TAME. NSE TAME has advanced analytical graphs and charts which could be very helpful.
    This is the link for NSE TAME: http://nseindia.com/ChartApp/install/charts/mainpage.jsp
  11. How much brokerage is charged by Trade Smart Online?
    Click here to find about the various pricing options available at Trade Smart Online.
  12. What are the other exchange and statutory charges levied?
    Details of statutory charges being levied are mentioned in the Excel Sheet.
  13. I have forgotten the password to my NOW terminal, what can i do now?
    Please call us at 022-40811044 / 022-29253989, we will send a new password at your registered e-mail id.
  14. What if I have forgotten the password to my Backoffice account?
    There are two means to retrieve your password to access your Backoffice account. Visit the Backoffice login page and click on the 'forgot password' link. You will receive a hint question for which you submitted an answer at the time of account opening. Answer the hint question to retrieve your Backoffice account password. In case you cannot remember the answer to your hint question, please call us at 022-40811044 / 022-29253989 or email at [email protected], we will send a new password at your registered e-mail id.

For any other queries, please feel free to email us at [email protected] or call us at 022-40811044 / 022-29253989.